Terms & Privacy

01Definitions

For the purposes of these Conditions, the following terms have the meanings set out below:

“Company”

Talent Reboot Pro Limited, a company incorporated in Hong Kong, together with its officers, employees, contractors, and authorized representatives.

“Client”

Any natural or legal person who purchases, orders, or otherwise engages the Company’s Services.

“Services”

The coaching, consulting, and career transition programs offered by the Company, including but not limited to the Executive Transitions Programme and the Interview Performance Program.

“Program”

The specific service package selected and purchased by the Client at checkout.

“Order”

A completed purchase transaction, whether made in full or via installment, confirming the Client’s engagement of a Program.

“Website”

The Company’s official website and any associated checkout or booking platforms, including those operated through Systeme.io.

“Payment Processor”

The third-party payment platforms used by the Company to process transactions, including Stripe and Systeme.io.

“Fit Guarantee”

The policy described in Section 10 of these Conditions, under which a Client may qualify for release from further payment obligations and/or a refund under specified conditions.

“Session”

A scheduled coaching, consulting, or advisory meeting delivered as part of a Program, whether conducted live, virtually, or via recorded materials.

02Scope

These Conditions govern all Orders placed by Clients for Services offered by the Company. By placing an Order, the Client acknowledges having read, understood, and accepted these Conditions in their entirety. These Conditions apply to the exclusion of any other terms that the Client may seek to impose or incorporate, unless expressly agreed in writing by an authorized representative of the Company.

The Company reserves the right to amend these Conditions at any time. Amendments will not apply retroactively to Orders already confirmed prior to the date of the amendment.

03Eligibility

The Services offered by the Company are intended for individuals aged 18 years or older who possess full legal capacity to enter into binding contracts. By placing an Order, the Client represents and warrants that:

1. they are at least 18 years of age;
2. they have the legal authority to enter into this agreement, whether on their own behalf or on behalf of an organization; and
3. all information provided to the Company during the Order process is accurate, complete, and current.

The Company reserves the right to refuse or cancel any Order where eligibility criteria are not met.

04Services Offered

The Company offers career coaching and consulting programs designed to support professionals in career transitions and interview performance improvement, including but not limited to:

4.1  Executive Transitions Programme

A structured coaching engagement designed to support senior professionals through career transitions, including strategic positioning, personal branding, networking strategy, and executive-level interview preparation.

4.2  Interview Performance Program

A focused coaching engagement designed to improve a Client’s interview readiness, communication skills, and performance in professional interview settings.

Program content, session count, format, and duration are described in detail on the Website and/or in the Order confirmation provided to the Client at the time of purchase. The Company reserves the right to modify Program content and structure for future Clients, without affecting Programs already purchased by existing Clients.

05Orders

5.1  Orders are placed via the Website and are confirmed upon successful completion of payment (in full or first installment, as applicable) through the Payment Processor.

5.2  Upon confirmation of an Order, the Client will receive a confirmation email detailing the Program purchased, applicable fees, and scheduling instructions.

5.3  The Company reserves the right to decline or cancel any Order at its sole discretion, including where fraudulent activity is suspected, where payment cannot be verified, or where the Company determines that the Program is not suitable for the Client. In such cases, any payment received will be refunded in full.

5.4  It is the Client’s responsibility to ensure that all details provided during the Order process (including contact information and payment details) are accurate.

06Pricing

6.1  All prices for Services are displayed in United States Dollars (USD) on the Website at the time of Order and are inclusive of any applicable Company service fees unless otherwise stated. Prices do not include any bank, currency conversion, or Payment Processor fees that may be charged by the Client’s financial institution.

6.2  Current program pricing is as follows:

The Client acknowledges that the two-installment option results in a higher total cost than payment in full, reflecting the administrative and financial accommodation provided by the Company in offering a split payment arrangement.

6.3  The Company reserves the right to modify pricing at any time; however, any such change will not affect Orders already confirmed prior to the change.

07Payment

7.1  Payment Methods

Payments are processed securely through the Company’s designated Payment Processors, including Stripe and Systeme.io. The Company does not directly store or process the Client’s full payment card details.

7.2  Currency and Fees

All payments are due in USD. The Client is responsible for any currency conversion fees, international transaction fees, or bank charges imposed by their financial institution or card issuer.

7.3  Payment Options

Depending on the Program selected, the Client may choose between a full-payment option and a two-installment payment option, as displayed at checkout and described in Section 6.2 above.

Where the Client selects the two-installment option, the first installment is due at the time of Order confirmation, and the second installment is due on a fixed date (thirty (30) days following the first installment), regardless of the Client’s session attendance, scheduling status, or program progress. The second installment remains due and payable in accordance with this fixed schedule even if the Client fails to attend a scheduled Session, reschedules without providing proper notice, or otherwise does not utilize the Services as scheduled.

7.3.1  Installment Due Dates

For clarity, the two-installment payment option operates on the following fixed schedule, applicable equally to both Programs:

This thirty (30) calendar day due date applies regardless of the Client’s session attendance, scheduling status, or program progress, and serves as the anchor date for purposes of the late payment provisions set out in Section 7.4 below.

The Client’s payment obligations under this Section may only be suspended or terminated where the Client qualifies for relief under the Fit Guarantee described in Section 10 of these Conditions. Non-attendance, missed Sessions, or unilateral cessation of participation by the Client does not, in itself, relieve the Client of any outstanding payment obligation.

7.4  Late or Failed Payments

Where a scheduled installment payment (under the two-installment option described in Section 6.2 and Section 7.3.1) fails or is not received by the applicable due date (i.e., thirty (30) calendar days after the first installment, as set out in Section 7.3.1), the following process applies:

1. The Company will notify the Client of the failed or missed payment and provide a grace period of five (5) business days from the date of notification for the Client to resolve the outstanding payment.
2. If payment is not received within the five (5) business day grace period, the Company reserves the right to suspend the Client’s access to further Sessions and/or Program materials until the outstanding payment is resolved.
3. If the outstanding payment remains unresolved for a total of fifteen (15) days from the original due date (i.e., the thirty (30) day due date described in Section 7.3.1, inclusive of the grace period described in (a) above), the Company reserves the right to terminate the engagement in its entirety. In the event of such termination, the Client shall not be entitled to a refund of any amounts already paid, without prejudice to any rights the Client may separately have under the Fit Guarantee described in Section 10, where applicable.
4. Nothing in this Section 7.4 obligates the Company to suspend or terminate an engagement, and the Company may, at its sole discretion, extend the grace period or continue delivering Services notwithstanding a late or failed payment.

08Intellectual Property

8.1  All materials provided by the Company as part of the Services, including but not limited to coaching frameworks, templates, worksheets, presentations, recordings, and written content (collectively, the “Materials”), are the exclusive intellectual property of the Company and are protected under applicable copyright and intellectual property laws.

8.2  The Client is granted a limited, non-exclusive, non-transferable license to use the Materials solely for their personal, non-commercial career development purposes.

8.3  The Client shall not reproduce, distribute, resell, sublicense, publicly display, or create derivative works from the Materials without the Company’s prior written consent.

8.4  Any unauthorized use, reproduction, or distribution of the Materials constitutes a breach of these Conditions and may expose the Client to legal liability.

8.5  The Company retains all rights, title, and interest in its trademarks, trade names, and branding, and the Client shall not use such marks without prior written authorization.

09Delivery of Services

9.1  Services will be delivered in accordance with the format, schedule, and structure described for the applicable Program at the time of purchase, including via video conferencing, written materials, or other agreed formats.

9.2  The Company will make reasonable efforts to schedule Sessions at times convenient to the Client, subject to coach availability.

9.3  No-Shows and Rescheduling

Sessions missed by the Client without at least twenty-four (24) hours’ prior notice are forfeited and will not be rescheduled. The Company will make reasonable efforts to accommodate legitimate rescheduling requests where proper notice is provided; however, repeated no-shows, cancellations, or extended periods of unresponsiveness on the part of the Client (for example, thirty (30) days or more without contact or engagement) may result in the engagement being deemed complete, at the Company’s discretion, without any further obligation on the Company’s part to deliver remaining Sessions and without entitlement to a refund of fees already paid, subject to the Client’s rights under the Fit Guarantee described in Section 10.

9.4  The Company shall not be liable for delays in delivery caused by circumstances beyond its reasonable control, including those described in Section 15 (Force Majeure).

10Refund and Fit Guarantee Policy

10.1  The Company offers a “Fit Guarantee” to eligible Clients, under which a Client may request a refund and/or release from further payment obligations if, within the timeframe and under the conditions specified at the time of purchase, the Client determines in good faith that the Program is not a suitable fit for their needs. The Fit Guarantee applies equally to both the Executive Transitions Programme and the Interview Performance Program; both Programs are eligible for the same session-1 refund window and terms described in this Section 10, with no distinction in eligibility or process based on which Program the Client has purchased.

10.2  To qualify for the Fit Guarantee, the Client must submit a written request to the Company within the eligibility period specified in the Program’s terms, and must demonstrate good-faith participation in accordance with the Program’s requirements (such as attendance of an initial Session). This requirement applies uniformly to Clients of the Executive Transitions Programme and the Interview Performance Program alike.

10.3  Refunds granted under the Fit Guarantee will be processed to the original payment method within a reasonable timeframe, and any outstanding installment obligations will be waived upon approval of the Fit Guarantee request.

10.4  Outside of the Fit Guarantee, fees paid to the Company are generally non-refundable, reflecting the personalized and resource-intensive nature of the Services provided.

10.5  The Company reserves the right to evaluate Fit Guarantee requests on a case-by-case basis and to deny requests that do not meet the stated eligibility criteria.

11Client Responsibilities

11.1  The Client agrees to engage with the Services in good faith, including attending scheduled Sessions, completing any assigned exercises, and providing accurate and complete information necessary for the Company to deliver the Services effectively.

11.2  The Client is solely responsible for decisions made and actions taken based on the coaching, advice, or guidance provided by the Company. The Company does not guarantee specific employment, interview, or career outcomes.

11.3  The Client agrees to treat coaches and Company representatives with professionalism and respect, and to refrain from abusive, discriminatory, or disruptive conduct during Sessions.

11.4  The Client is responsible for maintaining a suitable environment (e.g., reliable internet connection, private space) to participate effectively in virtual Sessions.

11.5  Non-Transferability of Program Seat

The Program seat purchased by the Client is personal to the Client and is strictly non-transferable. The Client may not transfer, reassign, gift, or otherwise make available their Program seat, remaining Sessions, or access to Materials to any other individual (including, without limitation, a colleague, family member, or other third party) under any circumstances, whether arising from a change in the Client’s personal circumstances, employment status, availability, or otherwise. Any attempted transfer, reassignment, or sharing of the Program seat is void and shall not obligate the Company to deliver Services to any person other than the original Client.

12Recording and Confidentiality

12.1  With the Client’s prior consent, Sessions may be recorded by the Company for quality assurance, training, or the Client’s personal reference. Recordings remain the property of the Company and are subject to the confidentiality provisions below.

12.2  The Company shall treat all information shared by the Client during the course of the engagement as confidential and shall not disclose such information to third parties, except: (a) as necessary to deliver the Services (including to subcontracted coaches bound by confidentiality obligations); (b) as required by law; or (c) with the Client’s express consent.

12.3  The Client agrees to keep confidential any proprietary frameworks, methodologies, or materials shared by the Company during the engagement, in accordance with Section 8 (Intellectual Property).

13Limitation of Liability

13.1  To the fullest extent permitted under applicable law, the Company’s total liability arising out of or in connection with these Conditions or the Services shall not exceed the total fees paid by the Client for the relevant Program.

13.2  The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of income, loss of employment opportunity, or reputational harm, arising from the Client’s use of or reliance on the Services.

13.3  Nothing in these Conditions shall exclude or limit liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

14Personal Data Protection

14.1  The Company is committed to protecting the privacy and personal data of its Clients in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) and, where applicable to Clients located in the European Economic Area or United Kingdom, the General Data Protection Regulation (“GDPR”).

14.2  Personal data collected from Clients is used solely for the purposes of delivering the Services, processing payments, and communicating with the Client regarding their engagement, as further detailed in the Privacy Policy set out in Section 18.

14.3  The Company implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse.

14.4  Clients have the right to access, correct, or request deletion of their personal data, subject to applicable legal retention requirements, as further described in Section 18.

15Force Majeure

15.1  The Company shall not be liable for any failure or delay in performing its obligations under these Conditions where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet or telecommunications failures, or other events of force majeure.

15.2  In the event of a force majeure event, the Company will make reasonable efforts to notify the Client and to reschedule affected Sessions as soon as reasonably practicable.

16Dispute Resolution

16.1  The parties agree to attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Conditions through informal negotiation.

16.2  If a dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the dispute to mediation administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with its mediation rules then in effect.

16.3  If the dispute remains unresolved following mediation, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

16.4  These Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

17Severability

If any provision of these Conditions is found to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be severed from the remainder of these Conditions, and the remaining provisions shall continue in full force and effect.

18Privacy Policy

18.1  Introduction

Talent Reboot Pro Limited (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who engage with our Services and Website. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data, in compliance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) and, where applicable, the EU General Data Protection Regulation (“GDPR”).

18.2  Data We Collect

We may collect the following categories of personal data:

• Identification data (name, email address, phone number, billing address)
• Payment information (processed securely via Stripe; we do not store full card details)
• Program engagement data (session notes, coaching progress, communications)
• Website usage data (via cookies and analytics tools)
• Data submitted via checkout and booking platforms operated through Systeme.io

18.3  Purpose of Processing

Personal data is processed for the following purposes:

1. delivering and administering the Services;
2. processing payments and managing billing;
3. communicating with Clients regarding scheduling, program updates, and support;
4. improving our Services and Website; and
5. complying with legal and regulatory obligations.

18.4  Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data on the following legal bases: performance of a contract, consent, legitimate interests (such as service improvement and fraud prevention), and compliance with legal obligations.

18.5  Third-Party Processors

We engage the following third-party service providers to process personal data on our behalf:

• Stripe — for payment processing
• Systeme.io — for checkout, booking, and email communication management

These processors are contractually bound to implement appropriate data protection safeguards. We do not sell personal data to third parties.

18.6  International Data Transfers

As the Company is based in Hong Kong and utilizes international service providers, personal data may be transferred to and processed in jurisdictions outside of the Client’s country of residence, including the United States and European Union. We take reasonable steps to ensure such transfers are subject to appropriate safeguards.

18.7  Data Retention

Personal data is retained for as long as necessary to fulfil the purposes outlined in this Policy, and thereafter as required to comply with legal, accounting, or reporting obligations.

18.8  Client Rights

Subject to applicable law, Clients may have the right to:

• access their personal data;
• request correction of inaccurate data;
• request deletion of their data (subject to legal retention requirements);
• object to or restrict certain processing activities; and
• where applicable under GDPR, request data portability.

Requests may be submitted to the Company using the contact details in Section 19.

18.9  Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

18.10  Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to Clients via the Website or email.

19Company Information

Talent Reboot Pro Limited is a company incorporated under the laws of the Hong Kong Special Administrative Region. For all correspondence, invoicing, and legal notices, the Company’s registered details are as follows:

Libration Management Consultants Limited acts solely in its capacity as the Company’s Hong Kong company secretary and registered agent for statutory and administrative purposes, and is not a party to, nor an operating entity providing, the Services described in these Conditions. All Services are provided exclusively by Talent Reboot Pro Limited.

For general inquiries, Clients may contact the Company through the contact channels provided on the Website.

20Entire Agreement

These Conditions, together with any Order confirmation and the Privacy Policy set out in Section 18, constitute the entire agreement between the Client and the Company with respect to the subject matter herein, and supersede all prior agreements, representations, and understandings, whether written or oral. No modification of these Conditions shall be effective unless made in writing and agreed to by an authorized representative of the Company.